So even though I received multiple recommendations for other body shops, I brought to my car to Star Collision due to the glowing review from my friend.
The result? I wish I could go to this body shop everyday. A picture is worth a thousand words and just look at the pictures.
Cup holders are the best invention ever and usually the messiest part of the car, but now I have the cleanest one in Michigan. I wish I had a before picture. I spilled so much Coca-Cola and food that the cup holder looked like the floor of a movie theatre. I don't know how the detailer got my car so clean, but he should teach a class. I will be his first student.
And when my friends saw that my car was back from the body shop, they commented on the great color match. I was just thrilled they did the job exactly as I specified and did not repair more than I asked. I am on a budget and I am not that vain, so I wanted previous damage to remain.
My only complaint about dealing with this body shop is how difficult it was to communicate with the staff. When I arrived, I had to give more information even though I already gave the information online. My appointment wasn't properly set up in their system and even when I definitely had an appointment in place, I almost got skipped over by the estimator. The receptionist needs to handle coordinating appointments better. The office didn't seem to run that smoothly and I had to call more than once to find out the status of my vehicle even after being told they would call me. But the great thing about Star Collision is that they were quick to fix my car. The last thing that would help is better marketing and/or a name change. The company's name is too clunky and difficult to remember.
Star Collision is located at 1560 Plainfield Ave NE, Grand Rapids, MI 49505 and they are open Monday through Friday from 7:30 am to 5:30 pm.
